I am a mom of two boys and a reward member and decided to book through the app since they had a good deal for the night. However my experience there as a guest was not what’s I expected from a hotel such has Harass. We hope you will continue to stay and play at Harrah’s Laughlin.

Please also understand that all guests are required to wear masks appropriately and follow social distancing guidelines to ensure the safety of our guests and staff members as required by the Governor. If you should ever have an issue with service during a future visit, please ask for a Beverage Manager who would be pleased to resolve any issue with service.

We are very sorry to learn that you didn’t experience this type of service bartender. Please be assured that your comfort is very important and if you should ever experience an issue with your room during a future visit, please don’t hesitate to ask for the Guest Service Manager at the Front Desk and they would be pleased to be of assistance in resolving any issue with your room We have spent a great deal of time ensuring that our employees are trained in all facets of their job, which includes excellent customer service. We are very sorry to learn that you didn’t enjoy your stay.

Thank you for sharing your comments regarding your recent visit to Harrah’s Laughlin. Manager was supposed to call me back and never did!!!!!!! I would give this a minus any stars Also pool and jacuzzi 40 degrees, They don't tell you that when booking, Ever though other hotels have their pools open and decent temp. Another complaint, NOT one person was wiping down the machines in the casino, I've been to many casinos where they constantly clean the machines, NOT one time did they ever wipe a machine down. Lets see 1st night came back to room to take a hot bath, No Hot water, Called maintenance after 30 minutes showed up to fix problem after being in our room for an hour, He said its fixed, Nope still NO hot water, Moved us to a mini suite, 2nd night we were woke up by a fire siren going off at 1:30 am, 3rd night we were out exploring all day came back to take a shower, No towels asked for towels and coffee, So 20 minutes later maid just comes in our room and delivers coffee and takes $2.00 tip off counter, Yes the tip was for her, But usually you would hand this to the maid, Not just take it off our counter and enter our room when occupied, But she still didn't give us towels, So we called and did the ivy app for towels, 4 times still NO towels, Kept being told they will be right up, NO! they never showed up, Morning comes and still NO towels I asked many times again and still NOTHING! So No towels for us to take shows.

Harrah's laughlin casino reviews